Returns & refunds

Fresh produce is not something you should have to argue about. If what arrived is not good enough, tell us and we will fix it.

The window

Seven days from delivery. Within that, if an item was poor quality, spoiled, damaged, short weight, or simply not what you ordered, we will replace it on your next delivery or refund it — your choice, not ours.

How to tell us

Call or message +971 56 959 5420 with your order number and a photograph of the item. A photo is genuinely enough. We do not ask you to send produce back to us — sending a bad tomato across Dubai helps nobody and costs everyone.

How a refund is paid

Because we take cash on delivery, there is no card to refund. A refund is paid as cash on your next delivery, or deducted from that order's total, whichever you prefer. If you would rather have the item replaced than the money back, say so and we will send it with the next order.

What is not covered

Produce that has gone off because of how it was stored after delivery. Every product page states how to keep the item and roughly how long it lasts, and a lot of what looks like a quality problem is a herb bunch that spent three days in the bag it arrived in. We will always talk it through rather than refuse flatly — but if a bag of tomatoes sat in a hot car for an afternoon, that is not a fault we can put right.

Natural variation is also not a fault. Produce differs in size, shape and colour between deliveries because it is grown. If an item is genuinely below the standard we should have sent, that is different, and that is covered.

Cancelling before delivery

Free, any time before the order has been packed and loaded — from your account or by phone. Once it is with the driver, refuse what you do not want at the door and pay only for what you keep.

Orders we cannot complete

If something sells out between you ordering and us packing, we will call you and you decide: substitute it, drop it, or cancel the order. We will not quietly swap in something similar and charge you for it.